Contact Centre - SBS Communications Inc.

SBS Communications Inc. Toronto, ON, CANADA
TELEPHONE: 416.441.2860 TOLL FREE: 1.888.562.4179 FAX: 416.441.4026

Contact u s to see how we can help you.

Dorothy Millman, President
Toll free: 1-888-562-4179
dorothy@sbscommunications.com

Service Offerings

> Business & Consumer
Communications

> Inbound Customer
Service

> Outbound Telemarketing

> Sales, Retention, Upsell
and Cross sell

> Proactive surveys

> Updating databases

> Help Desk/Technical
Support

> Email response
handling within
guaranteed timeframes

> Chat response handling

> Fully hosted Contact
Solution

Outsource
Contact
Solutions

Consulting

Automated
Services and
Software

Credit
Services

PCI Compliant
Contact Centre
Services

> Agent Performance
Management Software

> Strategic Consulting

> Audit your Call Centre

> Training Development
and Implementation

> Call Centre Solutions

> BPM Software

> Vendor Management

> Pay as you go IVR

> Program Management

> Recruiting Model

> Learning Model

> Walkthrough Guides

> Data Review and
Rewards

> Tracking Coaching

> CRM

> On-line Reporting

> Scheduling Resources

> Coaching Circle

> Customer Surveys

> Project Audit Trail

> Early and late stage
Credit and Collection
Services

> Data Entry

> Payment Processing

> Online Order Capture/
Self Care

> Claims Processing

> IVR Hosting/Voicemail
Alerts

> E-mail solutions

> Application Processing

> Data Updates