OUR COMMITMENT
SBS offers a significant value-add through its extensive outsourcing capabilities and
experience. Structurally, our strategic leadership expertise, business development, client
services, and implementation departments operate as project leaders with our contact centre
professionals. This model promotes the seamless delivery of service excellence seen through
client satisfaction, best overall value, and results.
SBS has been in operation as a partnership for over five years and recently incorporated SBS
Communications INC. on April 22nd, 2008, through the province of Ontario, Ministry of
Consumer and Business Services. Corporation Number 002170479.
SBS facilitates the contact center agency selection process for our clients. The SBS
Communications network extends to over 20 countries including the United States, the
Philippines, Canada, Central & South America, & Eastern Europe with well over 15,000 stations.
The SBS Promise
SBS is dedicated to delivering superior, client-centered and highly valuable contact centre and
one-to-one marketing solutions. SBS has built its reputation based on the pillars of
partnership, loyalty, and quality. We are committed to exceeding expectations through
exceptional, value-added service
The Process:
We assist in analyzing the needs of each client and then initiate contact with a short list of The
Best Domestic and/or International Contact Centers for the specific application or campaign.
We then select the contact centre outsourcer who best fits our client’s requirements.
SBS offers a dynamic blend of expertise and competencies resulting in innovative, integrated
thinking. We are contact centre outsourcers who act as THE CLIENT ADVOCATE. We help our
clients to create the optimum contact centre operation whether it is through consulting on their
premises, managing their operations and/or outsourcing
Our services range from strategic definition to setup a new contact centre, optimizing the
performance of an existing centre and outsourcing to one our carefully outsourcers who best
meet the client’s needs.
SBS has a world class team of consultants who will understand your needs, create a program
of change and help you deliver it.
Optimal Results for our Clients' Investment
We believe that the quality of customer relationships is a critical factor for any business. SBS
provides a direct business advantage by helping our clients navigate the ever-changing
landscape of customer relationships and by delivering customer-centered critical thinking,
operational support and program execution appropriate for every stage of the customer lifecycle.
Our partners are leading Global suppliers of Customer Relationship Manager and Credit
management Services delivering cost effective solutions while optimizing efficiency and quality
for our clients.
SBS is operated by experienced senior executives who have managed call centers for much of
their careers. SBS’ strength is a unique Business Model that drives operational excellence
using statistical quality controls, cutting-edge proprietary technology, and continuous
improvements that allow us to consistently meet and exceed client expectations. This approach
to operational excellence allows SBS to provide cost-effective solutions to its clients — more
cost-effective, in fact, than most competitors.
SBS honors its commitments to its clients in designing and implementing optimum solutions,
in being the client advocate and ensuring that results meet and/or exceed client expectations.
Billing Structure
There is no doubling up of charges. In fact, the unified service offering is able to offer very cost
effective and competitive pricing solutions such as performance based pricing.
Many clients have seen the benefits of this consultancy partnership with increased ROI’s of
20%. Whether it is setting up a new operation, optimizing the performance of an existing one or
implementing outsourcing - our knowledge and experience can help you achieve excellence.
SBS is the single point of contact that delivers best of breed outsource contact centre services.
SBS offers a significant value-add through its extensive outsourcing capabilities and
experience. Structurally, our strategic leadership expertise, business development, client
services, and implementation departments operate as project leaders with our contact centre
professionals. This model promotes the seamless delivery of service excellence seen through
client satisfaction, best overall value, and results.
SBS has been in operation as a partnership for over five years and recently incorporated SBS
Communications INC. on April 22nd, 2008, through the province of Ontario, Ministry of
Consumer and Business Services. Corporation Number 002170479.
SBS facilitates the contact center agency selection process for our clients. The SBS
Communications network extends to over 20 countries including the United States, the
Philippines, Canada, Central & South America, & Eastern Europe with well over 15,000 stations.
The SBS Promise
SBS is dedicated to delivering superior, client-centered and highly valuable contact centre and
one-to-one marketing solutions. SBS has built its reputation based on the pillars of
partnership, loyalty, and quality. We are committed to exceeding expectations through
exceptional, value-added service
The Process:
We assist in analyzing the needs of each client and then initiate contact with a short list of The
Best Domestic and/or International Contact Centers for the specific application or campaign.
We then select the contact centre outsourcer who best fits our client’s requirements.
SBS offers a dynamic blend of expertise and competencies resulting in innovative, integrated
thinking. We are contact centre outsourcers who act as THE CLIENT ADVOCATE. We help our
clients to create the optimum contact centre operation whether it is through consulting on their
premises, managing their operations and/or outsourcing
Our services range from strategic definition to setup a new contact centre, optimizing the
performance of an existing centre and outsourcing to one our carefully outsourcers who best
meet the client’s needs.
SBS has a world class team of consultants who will understand your needs, create a program
of change and help you deliver it.
Optimal Results for our Clients' Investment
We believe that the quality of customer relationships is a critical factor for any business. SBS
provides a direct business advantage by helping our clients navigate the ever-changing
landscape of customer relationships and by delivering customer-centered critical thinking,
operational support and program execution appropriate for every stage of the customer lifecycle.
Our partners are leading Global suppliers of Customer Relationship Manager and Credit
management Services delivering cost effective solutions while optimizing efficiency and quality
for our clients.
SBS is operated by experienced senior executives who have managed call centers for much of
their careers. SBS’ strength is a unique Business Model that drives operational excellence
using statistical quality controls, cutting-edge proprietary technology, and continuous
improvements that allow us to consistently meet and exceed client expectations. This approach
to operational excellence allows SBS to provide cost-effective solutions to its clients — more
cost-effective, in fact, than most competitors.
SBS honors its commitments to its clients in designing and implementing optimum solutions,
in being the client advocate and ensuring that results meet and/or exceed client expectations.
Billing Structure
There is no doubling up of charges. In fact, the unified service offering is able to offer very cost
effective and competitive pricing solutions such as performance based pricing.
Many clients have seen the benefits of this consultancy partnership with increased ROI’s of
20%. Whether it is setting up a new operation, optimizing the performance of an existing one or
implementing outsourcing - our knowledge and experience can help you achieve excellence.
SBS is the single point of contact that delivers best of breed outsource contact centre services.
Contact us to see how we can help you. Dorothy Millman, President Toll free: 1-888-562-4179 dorothy@sbscommunications.com |
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| SBS Communications Inc. Toronto, ON, CANADA TELEPHONE: 416.441.2860 TOLL FREE: 1.888.562.4179 FAX: 416.441.4026 |
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