OUTSOURCED CONTACT CENTRE SERVICES
SBS approaches every customer interaction as an opportunity to build your brand and strengthen the customer relationship. Drawing on over
35 years of experience touching every point of the customer relationship lifecycle, SBS has developed an operating model based on best
practices in technology, human resources, and operational management in the contact center.
The stakes are higher than ever. Then again, so are the rewards. SBS leaves nothing to chance - ensuring your success in ways that simply
aren't possible with anyone else. So you're never wasting money to make money.
Creating competitive advantage through
SBS Consulting Team
Our team of experienced consultants cover several different area of call centre capability:
Solutions Consulting
Onshore/Offshore Outsourced Contact Centre Solutions
Inbound/Outbound Telemarketing / Customer Service / Data Entry and Updating
The change from cost center to value-added profit center has enabled companies to build rewarding relationships on a one-to-one basis withtheir customers and increase their lifetime value. Business today requires giving customers precisely what they want and need—exactly when
they want it, where it's most convenient for them to receive it, and at the lowest possible cost
SBS’ delivers a proprietary outbound/inbound software program that enables us to record every aspect and answer of the perfect call. These
answers are formulated so that our Customer Service/Sales Representatives are able to handle more than one contact at a time while
ensuring that each and every question is answered appropriately and in a timely manner.
The result is twofold;
SBS approaches every customer interaction as an opportunity to build your brand and strengthen the customer relationship. Drawing on over
35 years of experience touching every point of the customer relationship lifecycle, SBS has developed an operating model based on best
practices in technology, human resources, and operational management in the contact center.
The stakes are higher than ever. Then again, so are the rewards. SBS leaves nothing to chance - ensuring your success in ways that simply
aren't possible with anyone else. So you're never wasting money to make money.
Creating competitive advantage through
 | Database analysis | |
| Maximizing value of internal and external lists | |
| Enhancing lifetime value of customers | |
| Continuing analysis and improvement models | |
| Designing & integrating in-house and/or outsourced communication solutions to deliver outstanding Customer Relations |
SBS Consulting Team
Our team of experienced consultants cover several different area of call centre capability:
| Operational consultants who undertake healthchecks, manage improvement / transformation projects and support new centre setup; | |
| Training Development: Program success rests on how well each individual delivers the message. |
 | Training program design from concept to the training the messengers! |
| Coaching and training consultants who ensure that the centre management team can cope with the 'people' challenges that they face | |
| and that leading practice approaches are engrained as part of the call centre culture; | ||
| Technical consultants who help to introduce new technologies, ranging from VoIP voice/data communications infrastructures through | |
| to CTI and speech recognition; |
Solutions Consulting
| Strategic Consulting | |
| in-house Contact Centre Administration and Management | |
| Hosted solutions for inbound and outbound communication | |
| Performance Management Software | |
| Coaching and Training design and delivery to develop you and your staff; | |
| Quality Assurance Development, Monitoring, and Operating | |
| Performance Management that drives improvements in KPIs and quality. | |
| BPM Software | |
| Vendor Management | |
| RFP Preparation | |
| Build a new contact centre, or relocate an existing one |
Onshore/Offshore Outsourced Contact Centre Solutions
| Customer Service | |
| Inbound/Outbound Sales and Service | |
| Technical Support | |
| Business Process Support | |
| Email/Chat | |
| OnCall | |
| Verification | |
| International Off-Shore | |
| Business Process Support | |
| Automated Services |
Inbound/Outbound Telemarketing / Customer Service / Data Entry and Updating
The change from cost center to value-added profit center has enabled companies to build rewarding relationships on a one-to-one basis with
they want it, where it's most convenient for them to receive it, and at the lowest possible cost
SBS’ delivers a proprietary outbound/inbound software program that enables us to record every aspect and answer of the perfect call. These
answers are formulated so that our Customer Service/Sales Representatives are able to handle more than one contact at a time while
ensuring that each and every question is answered appropriately and in a timely manner.
The result is twofold;
| Very high call quality and customer experience | |
| Highly competitive fees | |
 |
Contact us to see how we can help you. Dorothy Millman, President Toll free: 1-888-562-4179 dorothy@sbscommunications.com |
| SBS Communications Inc. Toronto, ON, CANADA TELEPHONE: 416.441.2860 TOLL FREE: 1.888.562.4179 FAX: 416.441.4026 |
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